Why we exist
The Primary Care Organisational Culture Exchange has been created with the aim of providing an accessible and practical repository of approaches that support positive organisational culture across primary care. By bringing together examples of practice-based evidence, we hope to support workforce leaders to learn from one another and accelerate improvement.
The Exchange focuses on sharing what has been tried, what has been learned and what may be transferable to other settings. It is intended as a resource for primary care leaders seeking practical ideas to improve staff experience, wellbeing, inclusion, retention, leadership and organisational development.
The Exchange aims not only to support learning and improvement but also to contribute to the development of an evolving evidence base for organisational culture within primary care. Over time, insights generated through the repository will help identify common challenges, emerging innovations and areas requiring further research and evaluation. Ultimately, our ambition is to contribute to healthier workplaces, improved staff experience and a more sustainable primary care workforce.
What you'll find here
The Primary Care Organisational Culture Exchange contains examples of initiatives, interventions and approaches implemented across primary care organisations. Each submission aims to answer key questions:
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What challenge was being addressed?
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What was done?
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How was it implemented?
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What impact was observed?
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What lessons were learned?
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How transferable is the approach to other organisations?
Topics may include: Leadership, Inclusion and belonging, Staff wellbeing, Team culture, Retention, Recruitment, Learning and development, Digital culture.
Our goal is not to identify a single "best" approach, but to provide a platform for shared learning and continuous improvement.
Governance
The Primary Care Organisational Culture Exchange is committed to ensuring that information shared through the repository is relevant, accurate and useful for workforce leaders. All submissions are reviewed before publication to ensure they:
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Relate to primary care workforce culture and staff experience
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Provide sufficient detail to support learning and replication
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Reflect genuine practice-based experience
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Align with principles of respectful and inclusive practice
The views and experiences presented within individual submissions are those of the contributing organisations and authors. Inclusion within the repository does not constitute formal endorsement of a particular approach. Users are encouraged to consider local context and organisational needs when adapting ideas from the Exchange.
The repository is overseen by an Editorial Group comprising primary care workforce leaders, organisational development specialists, researchers and practitioners with expertise in workforce improvement. This work is led by Dr Ruth Abrams, Associate Professor in Workforce, Organisation and Wellbeing.
As the repository develops, governance arrangements will continue to evolve to support transparency, quality assurance and ongoing stakeholder engagement.
Contributors
The Primary Care Organisational Culture Exchange is built on the principle that improvement happens when people share their experiences openly and honestly. We welcome contributions from:
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GP practices
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Primary Care Networks
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Integrated Care Boards
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Federations and provider collaboratives
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Workforce and organisational development teams
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Researchers and academics
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Staff networks and professional groups
Contributors may share initiatives that have been formally evaluated, as well as promising approaches that have generated useful learning in
practice.
By contributing, organisations help build a growing body of knowledge that supports peers across the primary care sector. We encourage contributors to share not only successes, but also challenges, adaptations and lessons learned, recognising that these insights are often the most valuable for others seeking to implement change.